Guarantee of Exellence

At Ellis, we stand behind the quality of every product we sell. As an authorized distributor of Pelican TRVL and Pelican Coolers, all of our products are backed by Pelican’s trusted limited lifetime warranty against defects in materials and workmanship. This means your gear is built to last — and if a covered issue ever arises, Pelican will repair or replace your product. Please note that normal wear-and-tear, misuse, or cosmetic damage are not covered.  

Our goal is simple: to provide you with gear that performs when it matters most, and peace of mind knowing you’re protected for the long run.

If you would like to make a warranty claim for your case, please visit  Pelican’s Guarantee of Excellence page and follow the instructions specific to your product. Once your claim is submitted, Pelican will contact you to assist with the process.

Before proceeding, please review the following important details from Pelican’s Guarantee of Excellence Policy:

• You must obtain a return authorization number from Pelican Customer Service before returning any product.

• All warranty-related shipping costs are the responsibility of the purchaser.