Pelican ATX Travel Case Warranty

Pelican ATX TRVL injection-molded cases are backed by a manufacturer warranty designed for long-term durability and travel performance. These cases are covered by Pelican’s limited lifetime warranty, providing protection against defects and breakage.  Below, you’ll find full details on coverage, exclusions, and how to file a claim.

ATX TRVL CASE (INJECTION MOLDED)

PELICAN™ LIMITED LIFETIME GUARANTEE OF EXCELLENCE

Pelican Products, Inc. guarantees its injection-molded products for a lifetime against breakage or defects in workmanship. Pelican™ injection molded cases are guaranteed to be watertight to a depth of 3.3 feet (1 meter) for 30 minutes (IP 67) if properly closed with an undamaged o-ring in place unless otherwise stated. To the extent permitted by law, Pelican’s liability is limited to the case and not its contents or foam. Pelican will either repair or replace any broken or defective part or case, at its sole option.

TO THE EXTENT PERMITTED BY LAW: (A) THIS WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (B) ALL OTHER IMPLIED WARRANTIES AND ANY LIABILITY NOT BASED UPON CONTRACT ARE HEREBY DISCLAIMED AND EXCLUDED; AND (C) IN NO EVENT SHALL PELICAN BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR SPECIAL DAMAGES, REGARDLESS OF WHETHER A CLAIM FOR SUCH DAMAGES IS BASED ON WARRANTY, CONTRACT, NEGLIGENCE OR OTHERWISE.

Pelican will either repair or replace any broken or defective product, at our sole option. Certain products are available for a limited time only. If a claim is made involving one of these products, Pelican reserves the right to replace a broken or defective product with a standard Pelican product of comparable size and quality if no comparable product is available at the time of a claim. TO THE EXTENT PERMITTED BY LAW, THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE PURCHASER.

The ATX TRVL Case is designed and manufactured for each component to be replaced in the field by the purchaser. In addition, all components are for sale on pelican.com. All components are covered under the lifetime warranty; however, upon Pelican’s Warranty Department’s discretion, the components can be replaced by the purchaser or by Pelican’s Warranty Department. Each component can be replaced by the purchaser (instructions provided) and will not affect the integrity of the case (water/crush/dust proof):

- 4 Spinner Wheels
- TSA & NON-TSA Push Button Latches
- Exterior Soft-Close Handles
- Removable Interior Liner
- Multi-Stage Extension Handle
- O-Ring

To make a warranty claim, the purchaser must contact Pelican Products, Inc. at 23215 Early Avenue, Torrance, CA 90505, or at pelican.com/us/en/support/warranty or email csrwarranty@pelican.com, or by calling 1-800-473-5422, extension 5. Any warranty claims shall be made by the purchaser as soon as practicable. The purchaser must obtain a return authorization number from Pelican Customer Service prior to returning any product and is responsible for paying for all warranty freight costs. If Pelican determines that any returned product is not defective, within the terms of this warranty, the purchaser shall pay Pelican all costs of handling, return freight and repairs at Pelican’s prevailing rates.

All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subject to abuse, misuse, negligence or accident.

Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.

Frequently Asked Questions

Pelican ATX TRVL case warranties offer lifetime coverage for injection-molded travel cases, so we’ve answered the most common questions below to help you understand warranty details, coverage, and how to file a claim.

  • Pelican ATX TRVL cases are covered by a limited lifetime warranty against breakage or defects in workmanship for the lifetime of the original purchaser.

  • Yes, ATX TRVL injection-molded cases are covered by a limited lifetime warranty for the original purchaser.

  • Yes, many components such as wheels, handles, and latches are designed to be replaced by the user.

  • The warranty covers breakage and defects in workmanship under normal use.

  • The warranty does not cover misuse, normal wear and tear, or damage caused by improper handling.

  • Yes, a valid proof of purchase is required to submit a warranty claim.

  • To file a claim, customers must submit a request through Pelican’s official warranty process.

    Start your claim here: Pelican Warranty Claim Page

    A return authorization number is required before sending in any product.

  • No, the warranty applies only to the original purchaser.