Pelican Warranty Information

At Ellis, we stand behind the quality of every product we sell. As an authorized distributor of Pelican TRVL™ products and Pelican coolers, all products are backed by Pelican’s manufacturer warranties designed to protect against defects in materials and workmanship.

Warranty coverage varies depending on the product type, including coolers, travel cases, and TRVL™ gear. Each category has its own warranty terms, so we’ve provided dedicated pages below to help you find the correct information for your product.

Find Your Product Warranty

• Pelican Cooler Warranty
  (Lifetime or 3-year coverage depending on model)
• Pelican ATX TRVL Case Warranty
  (Limited lifetime warranty for injection-molded travel cases)
• Pelican TRVL™ Aegis™ & Modpak™ Warranty
  (5-year warranty for backpacks, duffels, and travel gear)

How Pelican Warranty Claims Work

All Pelican warranty claims are handled directly through Pelican. Customers must submit a claim and provide proof of purchase.

If you purchased your product from us, your order confirmation or receipt can be used as proof of purchase. If you need assistance, our team is happy to help guide you through the warranty process.

Start your claim here: Pelican Warranty Claim Page

Before returning any product, you must obtain a return authorization number from Pelican Customer Service. Warranty-related shipping costs are the responsibility of the purchaser unless otherwise determined by Pelican.

Need Help?

Our goal is simple: to provide you with gear that performs when it matters most, along with peace of mind knowing you’re supported.

If you have questions about your product or need help locating your proof of purchase, contact our team at ellis-pelicancontact@chellis.com and we’ll be happy to assist you.